FAQ's: Everything You Need to Know

How long will it take to receive my order?

The estimated delivery time depends on your location. Typically orders may take 2-4 days. You will receive a tracking number to monitor your package.

Do you offer gift wrapping?

We do not offer gift wrapping, but our products are generally shipped in a gift-ready state,
with attractive packaging.

What type of leather do you use for your products?

We use high-quality full-grain leather, known for its durability, natural texture, and longevity. Full-grain leather retains the natural grain pattern, making it the most premium choice, while top-grain leather offers a smooth finish and uniform look.

Is your leather a by-product of the food industry?

Yes, all our leathers are sourced as by-product of the food industry, ensuring that no animals are harmed purely for leather production. We partner with responsible tanneries that follow ethical and environmental practices.

Are your leather products environmentally friendly?

Yes, all our leathers are sourced as by-product of the food industry, ensuring that no animals are harmed purely for leather production. We partner with responsible tanneries that follow ethical and environmental practices.

Why does my new leather product have a strong smell?

That distinctive leather scent is completely natural and common in high-quality leather products. The smell will fade over time, but you can speed this up by airing the product out in a well-ventilated area.

Will my leather product change color over time?

Yes, leather develops a natural patina with age, giving it a unique and rich color. This is especially true for full-grain leather, which improves in appearance over time.

Could there be color differences between what I see on the screen and what I receive?

Due to variations in screen brightness and resolution, the actual color of the leather may slightly differ from what you see online. However, we ensure our product images are as accurate as possible.

Do leather products stretch or shrink over time?

Leather may stretch slightly with regular use, especially for items like wallets and belts. However, it generally does not shrink unless exposed to excessive heat or moisture.

How should I care for my leather products?

To maintain your leather products, clean them regularly with a soft, damp cloth and apply a leather conditioner every few months. Avoid exposing them to excessive moisture or direct sunlight, while not in use

How often should I care for my leather bag?

The frequency of care depends on how often you use your bag. For daily use, clean and condition it every 2-3 weeks. If used occasionally, caring for it every 6-12 months is recommended.

What should I do if my leather product gets wet?

If your leather item gets wet, gently wipe off excess water and allow it to air dry naturally, away from heat sources. Once dry, apply a leather conditioner to restore moisture.

How do I remove stains from leather?

For minor stains, gently wipe the area with a soft, damp cloth. For tougher stains, use a leather cleaner designed for your specific leather type. Always test any product on a small, non-visible area first.

What should I do if my leather bag gets drenched in the rain?

First, empty the bag and fill it with newspaper to retain its shape and absorb moisture. Let it air dry naturally, and avoid heat sources like radiators or hair dryers. After it dries, apply a leather conditioner to restore moisture.

Why do leather bags get moldy and how can I prevent this?

Mold can grow on leather if stored in damp conditions because leather is a natural material. To prevent mold:

- Regularly care for your leather.

- Store it in a dry place.

- Use a dust bag for storage, and consider adding silica gel packets to absorb moisture.

How do I store my leather products for long-term use?

Store leather items in a cool, dry place away from sunlight. Place them in breathable dust bags and avoid using plastic, which traps moisture. For extra protection, add silica gel packets inside the bag to absorb any residual moisture.

Can leather products be repaired if damaged?

Yes, leather products can often be repaired, depending on the damage. Common fixes include repairing scratches, replacing zippers, and restitching seams. We recommend professional leather repair services.

What is the warranty on your leather products?

Our leather products are covered by a one-year craftsmanship guarantee. This includes repairs for tears to external leather, straps, ardware malfunctions, and zippers. The warranty does not cover general wear or water damage.

Is your leather a by-product of the food industry?

Yes, all our products are covered for issues like tears to the leather structure, straps, or hardware failures. However, general wear, aging, and accidental damage are not covered.

Have more questions? Feel free to contact us!