Shipping & Delivery

How long will it take to receive my order?

Delivery times depend on your location and chosen shipping method. Once your order begins its journey, you will receive a tracking number via email to monitor its progress right to your doorstep.

Leather Quality & Characteristics

Why is full-grain leather considered the superior choice?

Full-grain is the highest quality leather available. Unlike mass-produced alternatives, it retains the natural hide structure, offering unparalleled durability, supple breathability, and the ability to develop a rich, vintage patina that improves as it ages.

Are your leathers ethically sourced?

Yes. All our leather is a naturally occurring by-product of the food industry. We partner with trusted tanneries that follow strict environmental regulations, ensuring we honor the provenance and ethical standards of our material.

Is that ‘new leather’ scent normal?

Absolutely. That classic, earthy aroma is a hallmark of high-quality, vegetable-tanned leather. It is entirely natural and will gradually fade as the item integrates into your daily life.

Will my product look exactly like the photos online?

Because leather is a natural, handcrafted material, every hide possesses unique character. While we provide images that represent our products as accurately as possible, slight variations in tone and texture are proof of the item’s originality and authentic nature.

Should I expect my leather to change over time?

Yes—this is part of the heirloom experience. Over time, your piece will undergo a masterful evolution: softening with use, deepening in color, and developing a unique patina that makes the item truly your own storied possession.

Leather Care & Maintenance

What is the most critical care tip for my leather?

Moisture management is essential. Keep your leather in a dry, well-ventilated place to prevent mold and store it away from harsh, direct sunlight to avoid fading. If your item gets wet, blot—do not rub—the moisture with a soft cloth and allow it to air dry naturally, never near artificial heat sources like radiators.

How often should I condition my leather?

For items used daily, a light application of a high-quality leather conditioner every few months keeps the fibers resilient. For occasional pieces, conditioning once or twice a year is sufficient to maintain their enduring quality.

How do I store my leather goods for the long term?

Avoid plastic, which traps moisture. Always store your items in a breathable dust bag in a cool, dry area. Filling the bag with acid-free tissue paper helps it maintain its refined shape while in storage.

Can I use water to clean stains?

For light surface dust, a soft, damp cloth is fine. However, avoid soaking the leather. For deeper cleaning, always use a leather-specific cleaner and meticulously test it on a small, inconspicuous spot first.

Gift & Packaging

How will my order arrive?

Each Clozere piece is curated with care and arrives in packaging designed to protect its flawless finish, making it ready to be treasured from the moment it is opened.

Still have questions? Our support team is here to help. Reach us at support@clozere.com.