Every Product is covered by a one year warranty and instant replacement guarantee.
What’s Covered:
Tears to the external leather structure, straps, grab handles or internal linin. Hardware – zips, pullers, buckles or press studs.
What’s Not Covered:
General wear, overloading or accidental damage (including water damage). Natural ageing process of the leather or material, such as patination, scratches and burnishing.
How to Make a Warranty Claim:
Send us an email with your order number and photos detailing the fault. We’ll send you an instant replacement within 4 to 5 business day. Easy!
RETURNS POLICY
If you’re not 100% happy with your product you can return it for Items must be unused and in their original packaging. You must notify us within 30 days of receiving your product. Orders that include free or promotional items are not covered by our returns policy. For warranty inquiries or assistance, please contact our Customer Support team at support@clozere.com. We’re here to help!
Return and exchange policy:
Our Goods prides itself on making products from the highest quality materials with attention to detail. Returns are accepted within 30 days of purchase for a refund to the original payment method. To be eligible for a return, the following conditions must be met: Merchandise must be unworn, in original condition, tags intact, and in its original packaging. Proof of purchase is required. Sale merchandise is eligible for exchange or store credit up to 30 days from purchase, unless marked “FINAL SALE”. Returns will be refunded to original form of payment. Cash returns over $200 will be refunded in the form of a corporate check and may take up to 14 days for processing
Returns Policy for Clozere
At Clozere, your satisfaction is our priority. If you’re not 100% happy with your purchase, we offer a simple and straightforward return process:
Eligibility: Items must be unused, in original condition, and in their original packaging and tag.
Notification Peri: You must notify us within 7 days of receiving your product to initiate a return.
Promotional Items: Orders that include free or promotional items are not covered by our free returns policy.
Return Process: For warranty inquiries or assistance, please contact our Customer support team at support@clozere.com. We’re here to help!
Return and Exchange Policy for Clozere
At Clozere, we pride ourselves on crafting products from the highest quality materials with meticulous attention to detail. If you’re not completely satisfied with your purchase, our return and exchange policy is designed to be as convenient as possible:
Return Window: Returns are accepted within 30 days of purchase for a refund to the original payment method.
Eligibility for Return:
– Merchandise must be unworn, in original condition, with tags intact, and in its original packaging.
– Proof of purchase is required for all returns.
Sale Merchandise: Sale items are eligible for exchange or store credit up to 30 days from the purchase date unless marked as “FINAL SALE.”
Refund Process:
– Returns will be refunded to the original form of payment.
– Cash returns over $200 will be refunded via corporate check, which may take up to 14 to 18 days for processing.